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Why You Should Have Security Guards Who Understand Retail Security

The main objective of retail outlets is to provide services and products in a fashion that optimises customer satisfaction. All good retailers know that this is impossible to achieve if customers and staff do not feel safe and secure whilst being on their premises.

So when retailers create a loss prevention plan, they most certainly consider instructing a security team to help protect their premises, staff, customers and products.

What should retailers consider before hiring a security company?

Most people know that you need security guards that are confident and competent. It’s important to know that they are SIA qualified and hold a valid license but what some retailers tend to overlook is that in today’s tough economic climate, security guards can actually help you retain customers.

A security guard is normally the first person and the last person that your customers see – so effectively, they are the first and last impressions of your premises and customer experience.

So really, retailers need to focus on having security guards that are customer service focused.

Here are some of the qualities that a good security guard should have above his security skills:

He must be:

• Polite  
• Punctual
• Helpful
• Well mannered
• Well dressed
• Presentable
• Flexible
• Reasonable   

Customers like the people they interact with to be helpful and friendly – and security guards are normally the first point of contact – so it’s a no brainer really.

If you are looking for professional retail savvy security guards then contact All Time Security on:

03330050945 or Email: info@alltimesecurity.co.uk

All Security Guards at All Time Security are skilled and trained on delivering great customer services in their in-house security training centre with professional trainers. 

Professional Event Security Service in London

London is the heart of the country. It’s where everything is happening and it is incredibly busy with locals and tourists from around the globe. The Tower of London, London Bridge, Buckingham Palace, Big Ben, Westminster Abbey, the London Eye, are all popular places to visit in London.

So, it’s no wonder that organisations want to run their events in the country’s capital. There are, however, growing concerns over the security and safety of people at events in London. This ranges from people being a nuisance all the way to terrorism.

It has now become vital for event organisers to take these risks more seriously. It is just simply not good enough for events to have general employees or volunteers, who are not trained or equipped to take responsibility of ensuring the safety of staff and attendees.

Sensible organisers will take the initiative of instructing a professional and reputable security company that is ideally SIA approved. A security company that is SIA approved will have met the highest standards of service in the security industry thus providing organisers with the best service possible.

The event security company will analyse the scope and specifications of the event and then conduct a thorough risk assessment. They will identify risks and vulnerabilities prior to the event and look for ways to action preventative measures to eliminate or reduce any potential problems.

The security company will supply fully trained SIA security personnel to act as visual deterrent to criminals and reassurance for staff and attendees that they are in safe hands.

Security companies like All Time Security Ltd have been working in the security industry for many years will have extensive experience in securing both small scale and large scale events in London. ATS has an advantage of having its own SIA approved training centre, so all its security persons are regularly trained and upskilled on the latest industry standards.

In this day and age, organisers expect security personnel to be more than just security – they are a representative of the event and that’s why ATS ensures that all security guards are trained in providing great customer service. Guards have good knowledge of the event details and the area so they can confidently assist attendees with queries. They work with the event organisers to give attendees a safe and enjoyable experience.