It’s not news that venues, especially when there will be large crowds, instruct a professional security services provider to provide a door supervision service. But there are a few ways to ensure that you get the best from your door supervision services.

Experience

One of the great things about using a professional security services provider is that the door supervisors that they will send will be SIA qualified guards who have experience in providing security at events.

This means that they will be used to protecting visitors and staff as well as keeping the venue safe and secure.

The dress code

Professionally trained door supervisors always attend the venue in the right attire. They will ensure that what they are wearing suits you venue and your venues ethos. They will be dressed to impress.

Equipment

Door supervisors, as well as possessing the right skills to carry out their job properly, come equipped with all the necessary tools to do their role effectively.

This includes any protective clothing and footwear, high visibility and water-resistant clothing. Various radio and communication equipment, safety helmets, if required.

Communication devices are incredibly important in emergency and high-risk situations.

The great thing about the deployment of professional security guards from an approved security service provider is that they have direct links to control rooms and the Police. This means that they have easy and quick access to additional support when needed. Additional security personnel or emergency services.

Crowd control

Crowd control is a broad term but in the instance of securing and keeping premises safe, it can be specified as controlling how many people are permitted to enter a premises, ensure people are not entering restricted areas and people are kept safe.

When a venue has reached maximum capacity, guards will be using counting devices to ensure that people are let in on a 1 in and 1 out basis. This will give people the opportunity to enter without exceeding the specified limit of people allowed in at one time.  

Fire safety

Door supervisors are also trained to keep fire exits clear and accessible. They will also be aware of the locations of all the venue’s fire exits along with the venue’s fire safety protocols and evacuation procedures. They are skilled in coordinating staff to the nearest fire exits and directing people safely to the venue’s fire assembly points.

First Aid

Another great thing about professional door supervisors is that they first aid trained. This is incredibly helpful and can even be life-saving in the event of injuries and accidents.   

 

Some key rules for effective security guarding

It’s not news that businesses rely heavily on security guards to help keep their businesses safe and secure. But are there effective methods to get the very best from your security guards?

Security guards are a wonderful investment for businesses as they save you a lot of money and stress. They act as a visual deterrent while actively securing buildings, assets, stock and people.

Here are some simple rules for effective security guarding

Ensure that security guards are aware of the premises

There’s nothing worse than a security guard who is not familiar with the premises he is securing. Security guards should know where things are and have a good understanding of the layout of the premises and where things are.

This is important as they will need to know about vulnerable areas and other parts of the premises that might require particular attention.

This is also important for when security is asked for directions from visitors and even staff.

Security guards should be trained in customer service

Yes! It’s true – the world of security guarding has changed. It’s no longer about the burly man stood at the entrance glaring and growling at people as they walk in. Security guarding is more about having a sophisticated approach to providing security while representing a venue’s reputation and values.

What does that mean exactly?

Security guards are usually the first people you see when you enter a building and the last people you see when you leave. This makes their engagement with staff and visitors crucial in people’s perception of the venue’s image and reputation.

This means that they should be in a presentable uniform that reflects the company image. Security guards should be presentable in their general appearance – hair, groomed, hygiene, etc.

Security guards should be polite and helpful

This is vital for offering an overall good customer experience for staff and visitors. Helpful and polite security guards can reflect directly on how people feel about your business.

This also helps when people are lost or need to find a specific area in the premises. Security guards can help coordinate people which can also contribute to their safety.

Security guards should be skilled in first aid and fire safety

It is not unusual for people to turn to security guards when facing an injury or a fire.

Skilled security guards can help deal with injuries and can act as fire marshals until the fire brigade attends.

This is not only helpful but can be lifesaving.