Our reputation and the way in which we operate is based on our company’s strong values – being committed to providing an environment that is safe, secure and built with trust and loyalty. We pride ourselves in delivering a service that is dependable, reliable and efficient.
“Our success is measured only by the satisfaction of our clients.”
SIA Approved Contractor
We are an SIA approved contractor in Door Supervisor, Key Holding, Security Guard, Close Protection and CCTV and can be found on the SIA website: http://www.sia.homeoffice.gov.uk/Pages/acs-roac.aspx?contractor=ALTISESC01
There aren’t many security companies that are approved by the SIA in these 5 key areas. This means that the SIA have deemed our services, staff, policies and procedures to be of an excellent standard.
To learn more about what it means to be an approved contractor, read about it in our blog: https://www.alltimesecurity.co.uk/blog/security/all-time-security-blog/
We only recruit trustworthy people that suit our values. We look to recruit competent and confident people and then develop them to be even better. We ensure that all our staff, as well as being fully SIA qualified badge holders, vetted and checked, live by our high standards and great customer-focused values. And that’s why we regularly train and up skill staff with our qualified and highly experienced trainers in our security training centre.
To ensure that our clients get the best service possible, we make certain that all our employees are regularly up skilled with the latest security industry standards and remain sharp and focused on offering superb customer service. We don’t deploy guards until we are satisfied that they can handle all types of situations patiently and professionally. Not only will the guards have their security cap on, they will always be wearing their health and safety one as well.
Knowing that our guards are deployed as representatives of our company and then act as representatives of our clients, we ensure that they are punctual, polite, reliable and well dressed. We supply our staff with a variety of uniforms for all different types of occasions.
Our mission is to provide a robust, superior and consistent quality service that guarantees our clients peace of mind. Our team is flexible and adapts to change easily.
We understand that the needs of a business can change and that’s exactly why we have systems in place to cater for that change. Our guards are monitored and supported by our 24 hour, 7 day a week, control room, so not only are we aware of where they are, additional support for them and our clients is at hand.
If circumstances change and additional support is required at short notice, our control room will have the means to deploy in short notice. And the best part is that the service will be the same great quality. The control room can be contacted by venue managers and also offers additional equipment if required.
Our control room has direct links to the Police for extra peace of mind.
And yes, we are publicly insured!
Here are ATS, we know how important having the right tools for the right job is, so we always ensure that our guards are fully equipped with all the correct gear.
We make certain that we have the best radios, good quality clothing, protective and high visibility clothing. We understand that sometimes clients require bespoke services that may require additional equipment and we are ready to cater for that.
Along with great service, we believe in fairness – we ensure that we are competitively priced, giving our clients the best prices possible. To get a FREE no obligation quote call: 01494511222 or email: [email protected]
Our Commitment (QMS)
We are a company that cares about our clients and care about the quality of service that we provide and that’s why we have a Quality Management System in place.
With this system we manage and review the service that we are providing. We measure the quality of service by engaging directly with our clients via regular review meetings and giving our clients the opportunity to discuss any concerns or improvements.
We take complaints and discussions for improvements very seriously and have dedicated step by step procedures in place to deal with them fairly and efficiently.
Our management team is fully aware of its obligations with regard to Equal Opportunities, Recruitment, Environmental and Health & Safety Policies to ensure that best practices are applied at all times.