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Concierge Security

Concierge Security

Many companies offer various security services, but very few offer a professional Concierge Service that helps create a great first impression for guests and visitors.

Concierge Security staff offer professional security and enhance the customer experience while at your venue. The team are skilled in transitioning from security to customer-friendly support. They dress to impress and conduct themselves in a manner that suits your company image and values.

 

What does our Concierge staff do?

Concierge staff are highly skilled individuals who perform various valuable services while focusing primarily on security and customer care. They give guests and visitors the confidence to feel safe and welcome. Well dressed and well-mannered individuals who help create a lasting impression and help wherever they can.

Concierge staff have an advantageous blend of SIA Security and customer service qualifications and training – this gives them the ability to perform multiple functional tasks and benefit your business considerably.

Concierge staff cover a variety of areas, including:

  • Hotels
  • Golf Clubs
  • Corporate offices
  • Retail
  • Schools/colleges/universities
  • Apartment buildings
  • Council offices
  • Care homes
  • Hospitals
  • Museums
  • And numerous others

 

Concierge staff perform:

  • Daily routines and checks
  • Acting as a visual deterrent
  • Customer service/customer queries
  • Working as part of a team to deliver an overall excellent customer experience
  • Phone and email handling
  • Signing in guests and visitors – ensuring safety and security for staff
  • Recording/logging visitor data
  • Managing entrances and exits
  • Routine patrols
  • Managing parking
  • Delivery management
  • Post/mail/parcel management, storage and distribution
  • Maintaining company policies and procedures
  • Key control/management
  • Organised building locking and unlocking
  • Entrance and exit control

 

 

About our Concierge staff

Our Concierge staff are fully SIA trained and qualified and have many years of industry experience. Our entire team is fully DBS checked and lengthily vetted. We only employ the very best to offer our clients the very best.

Our staff are extensively trained in delivering outstanding customer service in all capacities. They blend into the business as an integral part of the company ethos.  

 

What to expect from our Concierge staff?

 

  • Punctual / Polite / Professional / positive  
  • Smart appearance (according to company dress code)
  • Ability to deal with customers, guests, visitors, and staff in a professional and courteous manner
  • Meet and greet visitors and guests
  • Ability to resolve conflicts
  • Use initiative
  • Work as part of a team
  • Prevent losses through theft, fire, and criminal damage
  • Investigate disturbances
  • Monitor CCTV
  • Emergency response with the ability to confidently handle all kinds of situations
  • First aider, Fire Marshall, and Traffic controller
  • Alarm response 
FAQs

Our services range from Manned Guarding, Door Supervision, Close protection, Event security, Alarm Response & Key Holding, CCTV Monitoring, Foot and Mobile surveillance. Retail and Commercial security, corporate security, Building & Construction site Guards, Hotel and Office Reception security.

Advice
If you need any help or further information regarding All Time Security, our staff or the services that we provide please contact us and we will be happy to help.
01494511222 Call for free
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