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Understanding the Role and Responsibilities of Door Supervisors

21 May 2024

The presence of door supervisors can immediately make an event of venue feel like a safer place. The knowledge that people coming and going will be vetted by a licenced professional can make a big difference in the mindset of the guests and the to the potential for trouble occurring. By verifying guest lists, checking bags, and ensuring that patrons adhere to the venue’s rules, they’re ensuring a safer time for everyone involved. Let’s look at door supervisor responsibilities and the factors you need to consider when hiring them.

The Importance of Door Supervision in Today’s World

Door supervisors are the frontline guardians of safety and order in venues across the UK. They play a huge part in facilitating an atmosphere in which people can have a good time, safe in the knowledge that they’re unlikely to be disturbed by antisocial behaviour or combative individuals. While antisocial behaviour rates seem to be decreasing, the number of people applying for and attaining door supervisor licenses is the highest it has been in 10 years, showing that the demand for their services is higher than ever.

This makes sense when looking at just a few examples of the many places where door supervisors might be required:

  • Hotels
  • Nightclubs
  • Concerts
  • Retail stores
  • Sporting events
  • Theme parks
  • Theatres

Even at venues where antisocial behaviour may not be expected or often experienced, there are still benefits to be gained from employing door supervisors.

Key Responsibilities of Door Supervisors

Here are some key door supervisor responsibilities.

Ensuring Safety and Security

Door supervisors are responsible for many actions that contribute towards the safety and security of a venue. Conducting bag searches, checking guest lists, verifying IDs and assessing the demeanour of patrons are preventative measures, necessary to reduce the risk of unwanted or illegal behaviour from occurring within the premises. They should also be familiar with any emergency procedures, such as a venue’s evacuation process.

Conflict Resolution

In the event of disputes or fights between patrons, door supervisors are the first point of call for conflict resolution. Whether this means settling arguments, ejecting disruptive individuals, or liaising with emergency services, they are responsible for the safety of the rest of the guests and staff. They will need to be able to stay calm, practice active listening, and offer solutions, while maintaining professional boundaries. A well-trained door supervisor can prevent a misunderstanding from escalating into a potentially dangerous situation.

Choosing Between Door Supervisor Companies

When hiring door supervisors, it’s important to choose a company that will reflect well on your business. No one wants to be known as the place with ‘bad bouncers’ that don’t encourage a safe environment. Here are some things to look for when comparing door supervisor companies.

Credentials and Training

Firstly, it is illegal to work as a door supervisor without a license issued by the Security Industry Authority (SIA), so this should be the first thing you confirm. It’s also useful to look for candidates with further specialist training in areas specific to your venue e.g. door supervisors who are versed in spiking awareness for a venue that serves alcohol. They should also be qualified in basic First Aid and Fire Safety.

Customer Reviews and Testimonials

When it comes to judging a door supervision company’s customer service, look to recent reviews of their services. Testimonials from former or current clients are a great way to assess whether or not your chosen company will be compatible with your business.

All Time Security: A Trusted Name in Door Supervision

As an SIA approved contractor, we are a security company that is committed to providing the best service possible. All of our staff adhere to and reflect our high standards and are regularly upskilled in their training and qualifications. Take a look at more of the reasons why you should choose us to provide your security.

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